Melaninful truly appreciate your interest and are grateful for the trust you have placed in our service. We were privileged to have the opportunity to serve you!
We hope you have been doing well lately!
In the complicated situation of COVID-19 pandemic spreading globally, like many other businesses, we are experiencing difficulty in the shipping process. Despite the highly-increased shipping cost and the efforts we made to work closely with partner postal operators to move items as quickly as possible, delays are inevitable due to the restricted traffic and stricter Customs checking process. Therefore, please allow 2 - 3 more weeks for delivery. We sincerely apologize for this inconvenience and plead for your sympathy and patience for this.
Should you need help, please contact us via our support email: firstname.lastname@example.org.