We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to support@melaninful.net, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. If we made the mistake, we will go ahead and send you your correct order.