I'm sorry that the hoodie does not meet your expectations. The material of '95% polyester and 5% spandex' is stated in the production description. Moreover, this item is made-to-order and we cannot accept returns right now. This is also stated in our policy: https://melaninful.net/pages/refund-policy
However, don't worry. We have a solution for you. Our Direct-to-garment shirt is made of cotton and the design is loved by our customer. Please select one design in this collection and we will send you one T-shirt for free: https://melaninful.net/collections/direct-to-garment-t-shirt.
And you don't have to return the item. That would save you the shipping cost.
I'm sorry for the inconvenience. As a sign of apology, I would like to give you a gift. From now on, you can use code 10CS at checkout to get 10% OFF your future orders. I hope this solution satisfies you. I'm looking forward to your reply.
Tashard at Melaninful.