Manage your order

Common questions after a purchase has been made.

I received a damaged/defective item.
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping fac...
Fri, 22 May, 2020 at 1:05 PM
Cancel your order.
Please order carefully. You must contact us within 24 hours of placing your order.  We will do our best to help you out and cancel your order if possible.  ...
Fri, 22 May, 2020 at 1:52 PM
Modify your order
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible so we can't make sure if we're able to change y...
Fri, 22 May, 2020 at 1:10 PM
I got the wrong product. How can I correct?
In the event of a wrong order, please contact customer support at support@melaninful.net with a picture/video of what you have received. We will then check ...
Fri, 22 May, 2020 at 1:11 PM
I didn't receive order confirmation email.
After you have made an order, a confirmation email will be sent to you to confirm your order. This email contains your order ID and other relevant informati...
Fri, 22 May, 2020 at 2:17 PM